|
S.No |
SERVICE OFFERED |
REQUIREMENTS TO OBTAIN SERVICE |
USER CHARGE |
TIMELINE |
|
1. |
Customer Care reception and enquiries |
Present your request |
Free |
Within 5 minutes |
|
2. |
Response to telephone call |
Identification of self and accurate presentation |
Free |
Telephone to be answered by the second ring |
|
3. |
Response to written communication |
Present your request appropriately |
Free |
Within 14 working days |
|
4. |
Training |
– Timely admission of new students (KUCCPS/SSP) – Registration of students Fees payment Admission letter requirements Class attendance |
Tuition fee as stipulated for each training program |
Course duration as stipulated |
|
5. |
Curriculum evaluation |
75% Class attendance Coverage of syllabus Sitting and passing continuous tests Timely payment of exam fees |
As per examination policy in place |
Specific examination timetables. |