SBE Service Charter

S.No

SERVICE OFFERED

REQUIREMENTS TO OBTAIN SERVICE

USER CHARGE

TIMELINE

1.

Customer Care reception and enquiries

Present your request

Free

Within 5 minutes

2.

Response to telephone call

Identification of self and accurate presentation

Free

Telephone to be answered by the second ring

3.

Response to written communication

Present your request appropriately

Free

Within 14 working days

4.

Training

– Timely admission of new students (KUCCPS/SSP)

– Registration of students

Fees payment

Admission letter requirements

Class attendance

Tuition fee as stipulated for each training program

Course duration as stipulated

5.

Curriculum evaluation

75% Class attendance

Coverage of syllabus

Sitting and passing continuous tests

Timely payment of exam fees

As per examination policy in place

Specific examination timetables.